Returns & Exchanges
At Assai Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original, sealed condition. If your vinyl or merchandise arrives damaged or defective, our team is committed to providing a swift replacement or full refund.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original mailer or a sturdy equivalent to ensure the records are protected from warping or corner dings during transit.
Ship to Assai
Affix the provided return label or address the package to our returns department, ensuring you use a tracked shipping service for peace of mind.
Receive Refund or Exchange
Once our warehouse inspects the returned media, we will process your refund to the original payment method or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing